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OpenClaw
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Privacy Policy

Last updated: January 28, 2026

Our Commitment to Your Privacy

At OpenClaw Hosting, privacy is not just a policy—it is foundational to our product design. We built OpenClaw Hosting specifically to give you full control over your AI agent and your data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Payment information (processed by our payment provider)
  • Server connection details for BYOS deployments

Usage Information

We collect anonymized usage data to improve our services:

  • Service uptime and performance metrics
  • Feature usage statistics (anonymized)
  • Error logs for troubleshooting (no message content)

What We Never Collect

OpenClaw Hosting is built on a privacy-first architecture. We never:

  • Read, store, or analyze your AI agent conversations
  • Access files on your self-hosted servers
  • Train AI models on your data
  • Share your personal information with third parties for marketing
  • Sell your data to anyone

Self-Hosted (BYOS) Privacy

When you use our Bring Your Own Server (BYOS) option, your OpenClaw instance runs entirely on your infrastructure. This means:

  • All conversations remain on your servers
  • All files and data stay under your control
  • We only receive connection health checks (no content)
  • You maintain complete data sovereignty

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process payments and manage subscriptions
  • Send important service updates and security notices
  • Provide customer support
  • Improve our platform based on anonymized usage patterns

Data Security

We implement industry-standard security measures including:

  • TLS encryption for all data in transit
  • Encryption at rest for stored data
  • Regular security audits and penetration testing
  • Strict access controls and authentication
  • SOC 2 Type II compliance (in progress)

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your account data
  • Opt out of non-essential communications

Third-Party Services

We use the following third-party services:

  • Payment processing (Stripe)
  • Email delivery (Postmark)
  • Analytics (Plausible - privacy-focused)

Each of these providers has their own privacy policies and we only share the minimum information necessary for them to provide their services.

Cookies

We use minimal, essential cookies for:

  • Session management and authentication
  • Security and fraud prevention
  • Remembering your preferences

We do not use tracking cookies or advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: